Family Support Specialist
United Way of Greenville County
Thu Aug 15 2019 04:00:00 GMT+0000 (Coordinated Universal Time)
Sat Aug 31 2019 04:00:00 GMT+0000 (Coordinated Universal Time)
How to Apply
Job Title: Family Support Specialist
FLSA Status: Exempt, Full-Time
Employment Type: Position will initially be a temporary position for the 2019-2020 school
year and may evolve into a regular staff position.
Date Revised: August 12, 2019
Summary of Job: United Way of Greenville County seeks an independent and passionate bilingual professional to join a dynamic staff leading the OnTrack Greenville Educational Initiative. The role of the Family Support Specialist will be to support student academic achievement by addressing identified barriers that impede learning by connecting students and their families to necessary services and supports, promoting active family and community engagement and enabling more efficient and effective use of key community resources.
The ultimate goal of this initiative is to keep at-risk middle school students on track toward high school graduation and future success.
In Greenville County, despite an increased graduate rate, many students still struggle to accomplish an on time high school graduation. High school graduation is a priority issue for United Way, and we believe that every student should not only graduate but also be prepared for post-high school success.
A critical place along that path to success is middle school. Dropping out of high school is not a sudden unforeseeable decision. It is a gradual process with recognizable signs that start to emerge well before high school. United Way has zeroed in on the middle grade years as a critical time to intervene with struggling students, stopping disengagement before it happens, and helping them stay on track to a bright and productive future.
Since 2015, the United Way of Greenville County has worked in partnership with Greenville County School to implement and support the use of an Early Warning and Response System in four high-need middle schools. The funding is to support the infrastructure for this system and provide response interventions.
Reporting Relationships: Employee reports to the OnTrack Greenville Executive Director.
Other Key Relationships:
External: Intervention Partners, agency directors and program managers, other community agency staff, school and district staff, community volunteers, consultants, evaluation partners at the Riley Institute at Furman University, and local leaders.
Internal: Vice President and Associate Vice President for Community Impact and other Community Impact and United Way staff.
Essential Job Functions: Through employee’s own efforts:
Connect students and their families to necessary services and supports, promote active family and community engagement and enable more efficient and effective use of key community resources:
• Be a knowledge expert on community resources available to support students and families and facilitate partnerships with new community partners.
• Attend the weekly Early Warning and Response System (EWRS) meetings held at each school.
• Work closely with school administrators, staff, and volunteers to build capacity, develop protocols, and the infrastructure to connect students and their families with established interventions and needed community resources.
• Identify and share best practices that enhance relationships and foster collaboration between the school and community-based organizations and volunteers.
• Engage and support parents and families by working with school administration and staff to develop quality family engagement opportunities and that foster a conducive environment for increased family engagement.
• Work with school administration and staff to develop and implement ongoing education and skill-building opportunities for parents and other adult family members
• Collect and organize information and data as required for evaluation and for continuous quality improvement,
• Communicate progress to stakeholders, and write and produce reports required by United Way of Greenville County, funders and/or Greenville County Schools Establish and
• Facilitate systems to share information and strategies with school faculty, staff and volunteers.
• Participate in monthly workgroups and an ongoing professional development series
• Engage community partners in addressing newly identified needs of students and issues.
• Help schools create resource maps which identify all of the available school and community resources that can be used as response interventions.
• Integrate other United Way of Greenville County opportunities to meet the needs of the schools (e.g. volunteers, financial stability work, etc.)
Additional Job Functions: Although not Essential Job Functions, employee may also be responsible for the following from time to time:
• Assist other departments in major projects.
• Serve on ad hoc committees as required.
• Perform other duties as assigned.
Competencies and Qualities:
This position requires a unique set of qualities necessary for success:
Relationship, Trust, and Rapport Building – The ability to connect and influence a large and diverse group of people; is seen as a bridge; can build rapport and maintain meaningful professional relationships. Network easily amongst diverse groups. Ability and propensity to work effectively within a dynamic team.
Organizational Development: Ability to build an effective system within a large organization with multiple partners and stakeholders. Discern power relationships and how they may affect partnerships. High emotional intelligence and strong understanding of interpersonal relationships and group dynamics. Maturity, humility, and confidence to manage complex systems and people. Not afraid of conflict or challenge and ability to address it with patience, optimism, and solution-oriented.
Meeting Facilitation– Able to confidently and sensitively lead discussions with diverse groups of people, particularly with an aim to mediate conflicts, spark activity, and to gain information that will inform decision making. Able to support and teach others how to facilitate.
Communication – Strong people skills. Effectively communicates with school faculty, administration, parents, youth, community agencies, and United Way staff to ensure collaboration, become the bridge between groups, and to communicate the purpose and intent of the OnTrack Greenville initiative. Active listener with the ability to observe, interpret, and apply action.
Flexibility/Resilience – The ability to adjust to and thrive in a complex and changing environment; handles setbacks and failures with professionalism, candor, and a positive attitude; effectively and appropriately responds in the face of adversity or conflict with optimism and vision.
Focus – The ability to handle multiple tasks and assignments; prioritizes more important tasks while maintaining a good handle on others; reports in a timely manner any barriers to task completion leaving ample opportunities for supervisor to adjust deadlines.
Results-Oriented and Adaptive Thinking and Behavior – A genuine concern for effectiveness and willingness to learn and adapt. Possesses the desire to get the job done with excellence; mentally, is focused on getting the best results for actions taken; does not settle for mediocrity.
Awareness and Sensitivity to the External Environment – Situational awareness; is aware of United Way’s position in the community and the affect of their words and actions on that position; demonstrates savvy in dealing with agencies, volunteers, and donors; is promoting and affirming in conversations about and on behalf of the United Way.
Required Minimum Education and Experience:
• Must be proficient in and be able to communicate effectively both written and verbally in Spanish.
• Bachelor’s degree in social work, human services, education, or a related field.
• 2-3 years of related professional experience.
• Experience in relationship building, program management, meeting facilitation, public speaking, and training.
• Working knowledge of best practices in youth development and/or school culture change.
• Knowledge and use of current Microsoft Office and its applications.
Preferred Education and Experience:
• Ability to Read, Write and Understand Spanish
• Specific certification, credentials, or clinical license in one or more of the priority career fields as “preferred,” but not required
Skills and Requirements